The Types Of Conflict Social Work Essay

The Types Of strife Social Work Essay case 1IntroductionAs individuals we work with stack, interact with them and might discord or halt with them on issues. Conflict management means putting in place shipway that reduces bad aspects of conflict and raising the legal aspects of it at standards the same or higher than the place where the conflict took place. Addition wholey, conflict management seeks to improve learning and group results, that is capability or proceeding in a business environment (Ra him, 2002). People might dissent in decision making because they might consecrate ideas of their own. Conflict whitethorn be important to groups and businesses, when managed well, it increases group results (e.g. Alpert, Osvaldo, Law, 2000 Booker Jame son, 2001 Ra-him Bono ma, 1979 Kuhn Poole, 2000 Church Marks, 2001). Part 1 of this paper explains conflict, its types and my experience of it at Mining Building and Contractors Ltd ( MBC,Obuasi), Ghana and a conclusion at the end. Part 2 of this paper explains building self-assertion, descents and talks, the impressiveness of these skills to an organization as well as a personal reproval on these skills and a conclusion.Conflict may be defined as a basic variance amid individuals due to differences of opinions, ideas, beliefs, values, packs or objectives.Types of ConflictIntrapersonal It is a conflict that develops within an individual when he argues with himself astir(predicate) something. It could be simple as wanting to use office stage for personal use when he knows he shouldt be doing that.Interpersonal It is a conflict between two separate individuals, this form of conflict is what people typic each(prenominal)y have in mind when they think of conflict.Functional equivocalness and role specifications in organizations could create problems.Intergroup This conflict normally happens in the cases of discordant ethnic or racial groups. Each group could feel endanger and may feel that their re spective culture is non duly respected.Conflict ManagementConflict management is about admirering improve the irrefutable aspects of conflicts. It does non necessarily mean doing away with conflicts.Personal experienceI worked at MBC Ltd, Obuasi with a colleague at the Accounts Office. My colleagues uncle was the Marketing Manager entirely wasnt in good terms with Mr. Ocloo, the Accountant, who was our em impress. I got to know our boss was psyche who was really passionate about his work and disliked lazy and brasslike people. I built a strong relationship with my boss and endlessly listened to and respected his views. My boss observed my colleague most of the time wanting(p) at the office, this continued for a few weeks. My colleague had been visiting his uncle during distri notwithstandingor points which thither were no work at the office. One day I returned from an errand to take in out my colleague had had a confrontation with our boss because of his continuous abse nce during working hours. He overly had reported the case to his uncle who had come and change words with our boss and had worsened the situation. I speedily called my colleague and talk to him about the way our boss had observed him for a long period before voicing out his frustration. I recommended to him outside apologizing to our boss. I in any case advised him to go fend for to his uncles office to calm him down. I consequently ensured he explained things to his uncle and admit it was his fault to make peace. I later talked to my boss for hours explaining that, my colleague was at fault but he really left(p) when we had finished with our work. I wanted to make sure the case does not escalate to higher levels and wanted it solved that day. It wasnt late because we had to stay lavatory after office hours when everyone had left to resolve the issue. Both my colleague and his uncle came back with my colleague apologizing and acknowledging the mistake that brought about th e conflict. I helped solve the effect because it would have really developed into a real mix-up which would have brought former(a) parties and disciplines into the matter.ConclusionEvery day we work with people, who might wrong us or rub us in a way. I personally think conflict is unavoidable but can be managed. At the body of work individuals should ever be thoughtful and always try to treat with peer workers to resolve conflicts. Workers must be sensitive to the feelings of other workers and rede that individuals may react to anger, fear and frustration. Workers should provide viable solutions to problems amongst themselves. Mangers should identify and die the reason for conflict to understand the root cause of conflict. Any solution for resolving the issue should be aimed at doing away with the root cause. Managers need to have good communication skills to be able to empathize with all the concerned parties and put across their solutions convincingly. Conflicts should be resolved in a healthy way without favouring any individual all parties involved should be treated with respect and spoken to politely. Managing conflict effectively is valuable in the progress of an organization.PART 2IntroductionNowadays, businesses are looking for ways to help maintain trust, build good relationships and acquire communication skills in helping them arrive at growth in their workplace. desire is explained as the shape of preparedness for an interaction with something or someone without protection (Duane C. Tway, Jr.,1994). Trust, relationships and communication at the workplace is very essential to the success of a business and wellbeing of people at work. Trust is seen by others as equivalent to trustworthiness, explaining trust in the subject of individual traits that stimulate positive expectations on other individuals behalf(e.g., Butler Cantrell, 1984 McKnight et al., 1998).Organisational relationships can be grouped into functions, departments and teams union, staff and the management. These relationships are influenced by how people individually treat each other in the workplace, http//www.dol.govt.nz/er/bestpractice/prc/infosheets/GPG-WP-RELATIONSHIP.pdf (Accessed on 03/12/12). Culture of trust is beneficial in disorganized and uncertain places, (Bjerke, 1999).Why the need for Building Trust, Relationships Communication? rough-and-ready communication, trust and good relationship with workers is an organization is vital in attaining results, eliminating underscore and providing a vibrant atmosphere where workers feel free to ask for help, dispense opinions and also actively contribute in progress of organization. These skills help support team members encourage each other and work competently and effectively. education these skills in the workplace enhances decision making and implementation in an organisation. Trust gives way to developing a relationship much effective between the trustor and trustee (Blau, 1964). To buil d successful relationships in workplaces involves trust. Trust brings about efficient communication, healthy relationships and employee motivation in an organization. Having these elements at the workplace motivates employees to work harder. The globe of these skills in the workplace makes organizational goals easy to achieve. Any organisation that excels in these skills is able to get things done progressively and successfully.Personal ReflectionWhen I started work at MBC Ltd, (Obuasi), the first thing I did was to learn and quickly adapt to the organisational behaviour and culture. The next thing was to win the trust of fellow workers and build good communication levels and relationships with them. I was humble, obedient and was always drill hole to work. I became more involved in issues of workers in the beau monde. This made me my boss favourite and made him sometimes go to the extent of discussing his personal issues with me. I had already won his trust and had built a vibra nt relationship with him. As a new worker of the company, it was not done overnight but through hard work I was able to achieve it. If I saw workers not in good terms at work, I go forth quickly try to address it. I will have a conversation with the people involved and if it was still not working, I will try a higher authority. I always made sure that no party felt betrayed or pique but it was always a win-win case. I also kept hugger-mugger information from others confidential. When we had finished with work and the place seemed boring I would project a group showdown where we thrived on issues to be addressed at the office. We did this at least two times and really helped us a lot and always brought the best in us. I suggested this to fellow workers but did not work at start because some managers did not agree with the idea. Gradually interest for it grew and the company now holds a special meeting once every month where selected workers from various departments share views and discuss problems cladding them to managers. This really improved communication and enhanced good relationships and trust in the organization.ConclusionCommunication, trust and relationships can be improved in all workplaces, no matter the size of the company. The basis of an individuals interaction in the workplace is through these skills. These skills are very important and should be amalgamated into team building in every organization. Individuals should be encouraged to stop winning in activities that will reduce trust existing between workers. Workshops and meetings should be organized to prepare and educate workers on developing good communication skills and fostering healthy relationships among themselves. It is never easy to impress or replete everyone at the workplace because we are human but we must also know that it takes a lot of effort to fix a wiped out(p) relationship or trust that existed between workers than to prevent it from happening. If any company wants to move from being just a working group to a high performing one these skills must be taking seriously. none of us is perfect but we can be much more effective and efficient if we work on building good relations, having easy and simple communication systems and being trustworthy. This will inspire and influence others to help build a successful business environment.